JULY 2005
SOLICITATION FOR OFFERS
OUTPATIENT CLINIC
SFO NO. V101-183R-xxx-xxx-xx
[INSERT LOCATION OF FACILITY]
PART II SCHEDULE A
OPERATIONS AND MAINTENANCE (O&M) PLAN
Editing Note: Items 1 through 4 below define level of detail
required in the Lessor's Operating Plan and VA's
expectations regarding service calls.
This lease will require the Lessor to maintain the building, building equipment and systems, and the
exterior premises over the term of the lease in accordance with the General Clauses (GSA form 3517B)
and Section 8 of the Basic SFO.
1. The Government requires assurance that the building will be kept in good condition with high quality,
professional management and maintenance over the full term of the lease. Consequently, the
proposed O&M Plan for the building will be carefully evaluated.
2. The Lessor shall identify and provide addresses and contact information for entities that will maintain
the leased premises (Lessor's building superintendent, designated local property management firm,
and any contractors or subcontractors).
The Lessor shall describe the organization and structure the workforce of both operations and
maintenance personnel. Organization charts; staffing plans indicating trades, number of personnel,
and experience levels; and operating schedules shall be provided for evaluation.
Lessor shall outline procedures for dealing with scheduled and non-scheduled maintenance and
repairs.
3. The O&M Plan shall indicate how the scheduled (routine) maintenance and repair of the building will
be managed. For each activity in the O&M plan, the Lessor shall identify the responsible entity and
frequency of the maintenance.
a. Exterior maintenance, including landscaping and grounds, irrigation system, trash removal,
exterior lighting, parking lot, pest control, window washing, and general litter pick up shall be
discussed.
b. Interior maintenance shall be described, including HVAC, plumbing, electrical, pest control,
Schedule B items, and any janitorial maintenance associated with services provided by the
Lessor.
c. Describe how the Lessor will provide quality control to ensure that all services described in the
O&M Plan are, in fact, provided, and how the Lessor will maintain quality and appearance of the
entire building over the term of the lease.
4. For non-scheduled repairs, the O&M Plan shall describe how service calls (emergency and routine)
will be addressed. Identify contact information for both normal working hours and for off-hours and
holidays. Quantify response times for on and off-site maintenance entities.
a. Service calls will be classified as emergency calls when the condition constitutes an immediate
danger to personnel, threatens to damage property, or has a direct impact on operations or
security. Classification of calls as emergency shall be at the sole discretion of the government.
During normal working hours, Lessor's on-site superintendent shall respond immediately upon
notification. Emergencies occurring at other than normal working hours shall be responded to (on
scene) within 60 minutes of receipt of call. Lessor shall repair or neutralize the emergency
Part II Schedule A Page 2 of 9
Lessor __________ Gov't. __________
__________ of __________ Pages
Previous Page
