Office of the Director
Narrative Description
The Director is responsible for overall administration of the complete
department program of benefits and services provided by law to veterans, their
dependents, and beneficiaries. This includes strategic planning, allocation of
critical resources, implementation of a total quality improvement program within
the organization, development and control of a station operating budget, and
public relations activities.
The Office of the Director interacts with all subordinate operating elements
within a regional office setting to maintain effective communication, reports
controls, administer a systematic analysis of operations program, and monitor
controlled correspondence for reply. Other contacts include Veterans Service
Organizations. Customers and dignitaries visiting the regional office may have
local, regional, or national prominence.
The Director is also responsible for internal controls and supply management,
space management, and a fire and safety program. In some organizational
structures, ADP operations may also fall under the Office of the Director.
The Director's suite should be located away from public areas but be easily
accessible for visitors. The area should portray an executive image and receive
upgraded finishes. Provide private offices as called for in criteria and open office
areas for support staff.
VBA Design Guide
Page 2-23
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