Loan Guaranty Division
Narrative Description
The Loan Guaranty Division administers an integrated program to determine
the eligibility of individual veterans to loan entitlement benefits for the
guaranteeing, insuring and issuance of a home loan and is normally comprised
of four operating elements: Loan Processing; Loan Service and Claims;
Construction and Valuation; and Property Management. The Loan Processing
Section determines the eligibility of individual veterans for home loan guaranty
benefits; and then underwrites, commits, or guarantees home loans. Lenders
are also evaluated for participating in the VA home loan program. The
Construction and Valuation function assigns and monitors private fee appraisers
who perform appraisals for home loan purposes. This activity also evaluates the
acceptability of subdivisions, condominiums, and plans for proposed construction
for potential loan guaranty.
Loan Guaranty has visitor traffic in the form of lending institutions, brokers,
veterans, and their families; therefore, a waiting area sized to accommodate
these visitors is required. Interview rooms are needed near the entrance for
meeting with visitors and should provide conversational privacy. Provide at least
one workstation/cubicle that will accommodate full-size blueprints. Larger Loan
Guaranty Divisions may require that each appraiser have a worksurface that will
accommodate full-size blueprints and plans.
Additionally, a workstation
equipped with a PC and modem line is required for appraisals. The file bank
should be easily accessible by all sections or it may be combined with the
Adjudication File bank depending upon size and station preference.
Each section in Loan Guaranty performs different tasks; some files may be
used by more than one division, but completion of one function is not dependent
on another. Additionally, a mail distribution area is needed to separate and
process incoming mail. Provide a second means of egress away from reception
area. Private offices are provided for the Division Chief and Assistant Division
Chief and the remainder of the space should be open office area for flexibility
and to accommodate systems furniture.
VBA Design Guide
Page 2-21
Previous Page
