Support Services Division
Narrative Description
The Support Services Division combines the functions of the Administrative
Division and Finance Division. This division is becoming more prevalent in VBA
as resources and staff become more limited. Support Services provides support
to VBA programs including: receipt and dispatch of mail; IRM functions,
publications, finance responsibilities, control of machines and equipment;
telecommunications; supplies, safety and fire protection; and space.
The Support Services Division does not receive visitor traffic and should be
located away from public areas. This division requires open office areas to
accommodate systems furniture with private offices for the Division Chief and
Assistant Division Chief.
The following specialized spaces come under the direction of the Support
Services Division. (See Administrative Division, Workflow Diagram, Page 2-9.)
Mail Room
The mail room receives and dispatches all mail for the regional office. It
should be located near the loading dock and off of a main corridor. The mail
room size is determined by station size; however, work-flow is the same. Refer
to Guide Plate No. 3-13 for mail room layout. An equipment inventory and utility
requirements are required to develop layout. Area has no public access and
receives limited visitors such as vendors, mail delivery, etc. Provide "Dutch
door" or service window to control traffic into division. Area requires security for
off hours. (See Workflow Diagrams Pages 2-12 and 2-13.)
Publications Unit
The Publications Unit stocks all forms, form letters, brochures, pamphlets,
envelopes, letterhead, and other printed material used in the regional office.
Provide a service window or "Dutch-door" to control traffic into unit. This unit has
no public access or visitor traffic.
VBA Design Guide
Page 2-31
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