Administrative Division
Narrative Description
The Administrative Division provides support to VBA programs including:
receipt and dispatch of mail; identification of claimants; preliminary development
of benefit applications; records management; maintenance of publications and
forms management program; control of machines and equipment;
telecommunications; supplies; risk analysis and security of records in the
TARGET system; safety and fire protection; space; and administrative
applications of various ADP systems.
The Administrative Division does not receive visitor traffic and should be
located away from public areas. This division requires open office areas to
accommodate systems furniture with private offices for the Division Chief and
Assistant Division Chief.
The following specialized spaces come under the direction of the
Administrative Division. (See Workflow Diagram Page 2-12.)
Mail Room
The mail room receives and dispatches all mail for the regional office. It
should be located near the loading dock and off of a main corridor. The mail
room size is determined by station size; however, work-flow is the same. Refer
to Guide Plate No. 3-13 for mail room layout. An equipment inventory and utility
requirements are required to develop layout. Area has no public access and
receives limited visitors such as vendors, mail delivery, etc. Provide "Dutch
door" or service window to control traffic into division. Area requires security for
off hours. (See Workflow Diagrams Pages. 2-12 and 2-13.)
Publications Unit
The Publications Unit stocks all forms, form letters, brochures, pamphlets,
envelopes, letterhead, and other printed material used in the regional office.
Provide a service window or "Dutch-door" to control traffic into unit. This unit has
no public access or visitor traffic.
VBA Design Guide
Page 2-10
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