Adjudication Division
Supervisory staff need workstations to perform adjudication functions as well
as supervisory duties. All benefits processing employees need storage at their
workstation for pending work. Folders stored vertically on spine work better than
stacked. Pending work storage needs to be convenient to technicians yet
provide accessibility to file clerks without interrupting work processes. A review
area/workstation for Veterans Service Organizations to review folders is
required.
Adjudication files are typically housed in five-drawer file cabinets in large file
banks which require a floor weight-bearing capacity of 125 lbs/psf live load. This
division requires a break-down area with large, horizontal worksurfaces to sort
mail and process records and a similar, but smaller area for each unit. These
breakdown areas should include space for bar-coding equipment to track files.
File carts are also stored in this area.
A separate training room for Adjudication is advantageous due to the
amount of training required. A level floor, rather than auditorium style, with
tables and chairs provides the most versatility and allows flexibility for PC hook-
ups. In addition, this room can be used for special projects and team meetings.
The Hearing Room should be located somewhat near the public area with
two means of egress. In some larger stations, more than one Hearing Room
may be required. In some smaller stations where the Hearing Room is used
infrequently, incorporate flexibility into the design so this area can be used for
other purposes. A panic button and view window is recommended. This room
should receive upgraded finishes.
There is a higher than average number of fax machines, printers, and
copiers per employee in Adjudication. Verify equipment inventory from station.
The Adjudication Division should be open office area to accommodate
systems furniture and to provide flexibility. Ceiling high partitions are limited to
the Adjudication Officer's office, Assistant Adjudication Officer's office, Hearing
Room, and training/special projects room.
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VBA Design Guide
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