VBA Mission Statement
3. Improve service delivery and benefit claims processing. Reengineering will
be utilized to create a more cross-functional, horizontally structured
organization. Claims processing will be streamlined to eliminate non value-
added activities and reduce rules and regulations. Empowered employees
will have increased decision-making authority and be held accountable for
process outcomes. These organizational changes, along with the application
of new management tools and technology, will allow VBA to improve the
timeliness of claims processing and the overall quality of service delivery.
4. Ensure the best value for the taxpayers' dollar. VBA will strive for the efficient
and prudent use of government resources while working to achieve the full
breadth of its stated goals.
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VBA Design Guide
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