June 99
4.0 Lobby (Reception Desk & Display Area)
TASKS
Public reception, waiting, and information for visitors
and funeral parties
Receptionist(s) greets visitors, funeral parties
Dispenses information, handout maps
USER(S)
Cemetery Visitors
Funeral Parties
Receptionist (Personnel assigned to this area as
needed; may be staffed by volunteers)
RELATED
Public Rest Rooms
AREAS
Cortege Assembly Area
Telephone Reception/Cortege Control
SPECIAL
Provide a public image for the cemetery and the
REQUIREMENTS
National Cemetery Administration
Character of the space should be non-institutional
The scale, volume, and all parts must create a
significant space which invites and welcomes the
public
Minimal visitor seating, in small grouping(s) not
crossed by major circulation routes
Walls and/or display cases for veteran memorabilia
Possible display location of Great Seal of the U.S.
Receptionist workstation at 750 mm (30") desk
height with surface for visitor at a 1050 mm (42")
height; workstation may be free-standing or built-in
Personal computer with monitor, keyboard, and
mouse, on network with cemetery computers
Possible display location of service seals, if not in
assembly area
Heated and cooled to standard office occupancy
requirements
VA Design Guide -- National Cemetery Administration
Page 4 -31
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