August 22, 1991
VA HANDBOOK 7610 (870)
CHAPTER 870. VETERANS BENEFITS ADMINISTRATION - REGIONAL OFFICE -
SERVICE ORGANIZATIONS
1. APPROVAL OF CRITERIA
Criteria approved by the Department of Veterans Affairs (VA) on June 15, 1988
2. DEFINITION
Service Organizations:
a. Service Organizations provide aid and assistance to qualified veterans and beneficiaries.
3. PROGRAM DATA REQUIRED
a. Staffing projections by category (e.g., chief, clerical, technicians, etc.) and percentages of males and females. (To be
obtained from the Service Organizations represented.)
b. Projected number of file cabinets (specify letter and specify existing legal sizes).
c. Projected number of Computer (Target) Video Display Terminals, specify number of printers and number of word
processors.
d. Projected number of joint use workstations (specify personal computers, word processors, microfiche/film, facsimile,
etc.)
e. List number of Service Organizations represented.
f. Project number of daily visitors and percentages of males and females.
4. SPACE DETERMINATIONS (These criteria are based on the need of each Service Organization represented).
a. Service Organization
(For each service represented)
Conventional
Modular System
(1) Office, Service Director ......................................................................11.2 NSM (120 NSF)
10.2 NSM (110 NSF)
(2) Office, Secretary/Clerical/Service Representatives ..................... 7.4 NSM ( 80 NSF)
3.7 NSM ( 72 NSF)
(3) Reception/Waiting Area...................................................................... 4.7 NSM ( 50 NSF)
4.7 NSM ( 50 NSF)
per Service
per Service
Representative
Representative
(4) Storage, Supply and Forms ................................................................. 2.3 NSM ( 25 NSF)
2.3 NSM ( 25 NSF)
(To be shared by each service organization
represented.
870-1
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