June 15, 1988
VA HANDBOOK 7610 (823)
CHAPTER 823. VETERANS BENEFITS ADMINISTRATION - REGIONAL OFFICE -
ADMINISTRATION DIVISION
1. APPROVAL OF CRITERIA
Criteria approved by the Department of Veterans Affairs (VA) on June 15, 1988.
2. DEFINITION
The Administrative division provides support to the substantive VBA programs. This support includes; receipt and
dispatch of mail; identification of claimants; preliminary development of benefit application ; records management; operation
of remote control dictating and centralized transcription systems; maintenance of publications and forms management
program; control of machines and equipment; telecommunications; risk analysis and security of records in the Target system;
Centralized Accounts Receivable System (CARS) and Insurance Terminal Security System; release of information; safety and
fire protection; word processing systems; space; communications and supply; administrative ASP applications for Beneficiary
Identification and Records Locator Subsystem (BIRLS); Veterans Assistant Discharge System (VADSO); and the Prisoner of
War (POW) System.
3. PROGRAM DATA REQUIRED
a. Staffing projections by category (e.g., chief, clerical technicians, etc.) and percentages of males and females.
b. Projected number of Computer (Target) Video Display Terminals, and specify number of printers and word processors.
c. Projected number of form storage shelving units.
d. Projected number of active record file cabinets (letter size)
e. Projected number of inactive record storage shelving units.
f. Projected number of joint use Workstations (specify personal computers, word processors, microfiche/film, facsimile,
etc.).
g. Is Bench Mark NSM (NSF) for the "Mail Unit" adequate?
(1) If yes, apply criteria.
(2) If no, list the space generating equipment (number of pieces and their sizes) required to accomplish the mail room
activities.
h. If Bench Mark NSM (NSF) for the "Central Reproduction Activity" adequate?
(1) If yes, apply criteria.
(2) If no, list the space generating equipment (number of pieces and their sizes) required to accomplish the central
reproduction activities.
i. If the medical center can not provide bulk storage (six month supply of letterheads, computer paper, xerox paper, etc.,
and excess furniture and equipment) space must be provided on an individual project basis and requires quantifiable
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